我可以和护士谈谈吗？
Can I talk to a nurse?
作者信息
Dundas J, Casler C
机构信息
Healthwise, Inc., Boise, Idaho, USA.
出版信息
Nurs Manage. 1998 Dec;29(12):37-40.
PMID:9987368
Abstract
Nurses need education to go from bedside to "phoneside" nursing at the growing number of call centers. The authors tell how to build technical and procedural skills, a preparative knowledge base, and nurses' confidence.
摘要
在越来越多的呼叫中心，护士需要接受培训，从床边护理转变为“电话护理”。作者介绍了如何培养技术和程序技能、建立预备知识库以及增强护士的信心。
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