Ley P, Bradshaw P W, Kincey J A, Atherton S T
Br J Soc Clin Psychol. 1976 Nov;15(4):403-13. doi: 10.1111/j.2044-8260.1976.tb00052.x.
This paper reports a successful experimental attempt to increase satisfaction with communications amongst general medical patients. A group of patients who received extra interviews designed to increase their understanding of what they had been told about their illnesses showed significantly greater satisfaction than patients treated in the usual manner, and patients who received extra placebo interviews about their hospital stay. Changes in satisfaction with communications over the period following discharge from hospital are also described and possible reasons for them are discussed.
本文报告了一项成功的实验尝试，旨在提高普通内科患者对沟通的满意度。一组接受了额外访谈的患者，这些访谈旨在增强他们对所被告知病情的理解，与以常规方式治疗的患者以及接受了关于住院情况的额外安慰剂访谈的患者相比，他们表现出了显著更高的满意度。本文还描述了出院后一段时间内沟通满意度的变化，并讨论了其可能的原因。
