Hogue M A
Hosp Food Nutr Focus. 1990 Jan;6(5):1-4.
In summary, food service managers must use every available tool and resource to do their jobs. The development of self-motivated food service workers will help a great deal. Managers and dietitians must do a better job of dealing with employees as individuals and understanding the dynamics of the kitchen/service team. Good workers are those whose lives are generally healthy and crisis free. Take advantage of programs that will benefit your employees. Develop good delegation skills. It works for managers, it's good for employees. Finally, use the influence of the informal leader to the advantage of the department. They aren't going to go away--turn that man or woman into your ally. As individuals, we managers can't do it all. But, as a motivated team we can.
总之，食品服务经理必须利用一切可用的工具和资源来履行职责。培养自我激励的食品服务员工会有很大帮助。经理和营养师必须更好地将员工作为个体来对待，并理解厨房/服务团队的动态。优秀的员工通常是那些生活健康且无危机的人。利用那些对员工有益的项目。培养良好的授权技巧。这对经理有效，对员工也有好处。最后，利用非正式领导者的影响力为部门谋利。他们不会消失——把那个人变成你的盟友。作为个体，我们经理无法独自完成所有事情。但是，作为一个积极进取的团队，我们可以做到。
