Weseli R W
Health Care Strateg Manage. 1990 Jul;8(7):10-3.
Good Samaritan Hospital, an 82-bed institution in Cincinnati, Ohio, won the 1989 Award of Excellence of the International Customer Service Association (ICSA), a non-profit organization dedicated to developing customer service. In the following interview with Health Care Strategic Management's publisher, Donald E.L. Johnson, Roger W. Weseli, Good Samaritan's CEO discusses the guest relations and service first programs that have changed his institution and earned it recognition as the first hospital to win the ICSA non-manufacturing group award.
俄亥俄州辛辛那提市的撒玛利亚慈善医院拥有82张床位，荣获了国际客户服务协会（ICSA）1989年卓越奖。ICSA是一个致力于发展客户服务的非营利组织。在以下接受《医疗保健战略管理》出版商唐纳德·E.L. 约翰逊采访时，撒玛利亚慈善医院首席执行官罗杰·W. 韦塞利讨论了宾客关系和服务至上计划，这些计划改变了他所在的机构，并使其成为首家荣获ICSA非制造业团体奖的医院而获得认可。
