评估成人日托服务对客户满意度的影响。
Assessing the influence of adult day care on client satisfaction.
作者信息
Buelow J R, Conrad K J
机构信息
Brookdale Center on Aging, Hunter College/CUNY, New York City 10010.
出版信息
J Aging Health. 1992 May;4(2):303-21. doi: 10.1177/089826439200400208.
Using data collected from 74 adult day care centers, this study measured various program characteristics from four different categories of respondents--clients, caregivers, staff members, and administrators. The perceptions of these respondents were examined for their associations with each other and with client satisfaction. Three program characteristics, as perceived by clients, were significantly associated with client satisfaction (staff caring, general morale, and interior environment). The caregivers', staff members' and administrators' perceptions were not significantly associated with client satisfaction. In addition, most of these program component ratings were not significantly associated among clients, caregivers, staff members, and administrators.
本研究利用从74个成人日托中心收集的数据，从四类不同的受访者——客户、护理人员、工作人员和管理人员——中衡量了各种项目特征。研究考察了这些受访者的看法之间的相互关联以及与客户满意度的关联。客户所感知的三个项目特征与客户满意度显著相关（员工关怀、总体士气和内部环境）。护理人员、工作人员和管理人员的看法与客户满意度没有显著关联。此外，客户、护理人员、工作人员和管理人员对这些项目组成部分的评分大多没有显著关联。
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