John J
Bentley College.
J Health Care Mark. 1992 Sep;12(3):56-64.
The effects of previous hospital experiences on satisfaction with subsequent hospital experiences are significant and cannot be ignored. The study findings suggest that prior satisfaction with the health care system in general and with the same hospital when applicable has a significant influence on patient evaluations of current hospital experience. Suggestions are offered to manage the effects of prior satisfaction on patient evaluations of current hospital experience.
以往住院经历对后续住院体验满意度的影响显著，不容忽视。研究结果表明，总体上对医疗保健系统以及适当时对同一家医院先前的满意度，对患者对当前住院体验的评价有重大影响。文中针对先前满意度对患者当前住院体验评价的影响提出了应对建议。
