Short J E, Venkatraman N
Center for Information Systems Research, Massachusetts Institute of Technology.
Sloan Manage Rev. 1992 Fall;34(1):7-21.
Business process redesign has focused almost exclusively on improving the firm's internal operations. Although internal efficiency and effectiveness are important objectives, the authors argue that business network redesign--reconceptualizing the role of the firm and its key business processes in the larger business network--is of greater strategic importance. To support their argument, they analyze the evolution of Baxter's ASAP system, one of the most publicized but inadequately understood strategic information systems of the 1980s. They conclude by examining whether ASAP's early successes have positioned the firm well for the changing hospital supplies marketplace of the 1990s.
业务流程重新设计几乎完全专注于改善公司的内部运营。尽管内部效率和效能是重要目标，但作者认为，业务网络重新设计——重新构想公司及其关键业务流程在更大业务网络中的作用——具有更大的战略重要性。为支持他们的论点，他们分析了百特公司的ASAP系统的演变，该系统是20世纪80年代最广为人知但却未被充分理解的战略信息系统之一。他们通过考察ASAP早期的成功是否使该公司在20世纪90年代不断变化的医院用品市场中处于有利地位来得出结论。
