Gupta P C, Witty J, Wright N
Scunthorpe and Goole Hospitals NHS Trust, UK.
Int J Health Care Qual Assur. 1993;6(5):13-6. doi: 10.1108/09526869310045813.
Details an approach to consumer feedback in an out-patient specialty service. Outlines the approach to undertaking a consumer survey and how feedback from people using the Genito-Urinary Medicine services can be obtained. The aim of the survey was to assess the level of individual/personal care. Gives the objectives and methodology, main findings and recommendations, together with a cost benefit analysis of the work.
详细介绍了门诊专科服务中收集消费者反馈的方法。概述了开展消费者调查的方法以及如何获取使用生殖泌尿医学服务的人群的反馈。该调查的目的是评估个人护理水平。给出了目标和方法、主要发现和建议，以及该工作的成本效益分析。
