McKinnon K, Crofts P D, Edwards R, Campion P D, Edwards R H
University of Liverpool, UK.
Int J Health Care Qual Assur Inc Leadersh Health Serv. 1998;11(4-5):156-60. doi: 10.1108/09526869810230858.
Patient surveys can be used to enable hospital management to evaluate the services they provide. This study shows high levels of patient satisfaction with the quality of their consultations and the attitude shown to them by medical staff. Patient feedback shows that despite the introduction of the Patients' Charter, waiting times from referral to appointment and delays in clinics are still identified as the main areas for improvement. Findings show that patients are, however, remarkably tolerant and understanding of the pressures and demands placed upon outpatient staff.
患者调查可用于使医院管理层评估他们提供的服务。这项研究表明患者对会诊质量和医务人员对他们的态度满意度很高。患者反馈显示，尽管引入了《患者宪章》，但从转诊到预约的等待时间以及诊所的延误仍被视为主要的改进领域。然而，研究结果表明，患者对门诊工作人员所面临的压力和需求非常宽容和理解。
