Bisset A F, Chesson R
Dept of Public Health Medicine, Grampian Health Board, Summerfield House, 2 Eday Road, Aberdeen.
Health Bull (Edinb). 2000 Jan;58(1):45-52.
Measuring patient satisfaction is one of the commonest evaluation activities in the NHS. The main aim of the article is to highlight some of the most important aspects of planning, undertaking and critically appraising satisfaction surveys. Key areas considered include: survey aims; definition of concerns; nature of survey populations; methods; interpretation of results; and outcomes and implementation.
衡量患者满意度是英国国家医疗服务体系（NHS）最常见的评估活动之一。本文的主要目的是强调规划、开展和批判性评估满意度调查的一些最重要方面。所考虑的关键领域包括：调查目的；关注点的定义；调查人群的性质；方法；结果的解释；以及结果与实施。
