Nowlin D L
3M Health Care, St. Paul, MN.
Qual Manag Health Care. 1994 Spring;2(3):36-43.
Through over 90 years of trial and error, 3M has developed a culture that effectively supports both quality and innovation. This article discusses some of the historical events that helped form this culture; the relationship between innovation and continuous quality improvement; and some of the philosophies, practices, and policies that provide for the day-to-day care and feeding of the innovator at 3M.
经过90多年的反复试验，3M公司形成了一种有效支持质量与创新的文化。本文探讨了促成这种文化形成的一些历史事件；创新与持续质量改进之间的关系；以及3M公司为日常培养创新者所提供的一些理念、做法和政策。
