Page E P, Woodcock S M
Page Process Solutions (PPS), Toronto, ON.
Can J Med Technol. 1994;56(3):155-60.
Re-engineering of the process to deliver laboratory services to patients is essential to meet the pressures for patient-focussed care and cost control. Re-engineering requires that laboratory staff abandon their current thinking and assumptions about organization, roles, procedures, skills and tools to focus on a totally new way of delivering value to the patient. The rewards are high for the organization. The risks must be managed by following a proven approach. The opportunities for personal development are exciting.
重新设计向患者提供实验室服务的流程对于应对以患者为中心的护理压力和成本控制至关重要。重新设计要求实验室工作人员摒弃他们目前关于组织、角色、程序、技能和工具的思维和假设，转而专注于一种全新的为患者提供价值的方式。对于组织来说，回报是丰厚的。必须通过遵循经过验证的方法来管理风险。个人发展的机会令人兴奋。
