Slovensky D J, Fottler M D
Department of Health Services Administration, University of Alabama at Birmingham.
Top Health Inf Manage. 1994 Nov;15(2):37-48.
The fundamental intent of strategic management is to position an organization with in its market to exploit organizational competencies and strengths to gain competitive advantage. Competitive advantage may be achieved through such strategies as low cost, high quality, or unique services or products. For health care organizations accredited by the Joint Commission on Accreditation of Healthcare Organizations, continually improving both processes and outcomes of organizational performance--quality improvement--in all operational areas of the organization is a mandated strategy. Defining and measuring quality and controlling the quality improvement strategy remain problematic. The article discusses the nature and processes of managerial control, some potential measures of quality, and related information needs.
战略管理的基本意图是使一个组织在其市场中定位，以利用组织的能力和优势来获得竞争优势。竞争优势可以通过低成本、高质量或独特的服务或产品等战略来实现。对于经医疗机构评审联合委员会认可的医疗保健组织而言，在组织的所有运营领域持续改进组织绩效的过程和结果——质量改进——是一项强制性战略。定义和衡量质量以及控制质量改进战略仍然存在问题。本文讨论了管理控制的性质和过程、一些潜在的质量衡量标准以及相关的信息需求。
