Distasio C A
CD Healthcare Enterprises, Baltimore, MD.
Health Care Superv. 1995 Mar;13(3):1-15.
Workplace violence is increasing, and health care environments are not immune to this escalating public health problem. In order to prevent or diminish the risk of a violent episode in the health care setting committed by employees, former employees, or family/significant others, health care managers need to be cognizant of certain factors associated with violence in the workplace. These variables include employee characteristics and behavior patterns, coworker indicators, organizational policies and procedures, mentally impaired employees, and so forth. Prevention strategies, use of employee assistance programs, managerial responses in escalating situations, impact of the Americans with Disabilities Act, and postviolence interventions must also be considered as part of progressive health care system administration, relative to the phenomenon of workplace violence.
职场暴力事件日益增多，医疗保健环境也未能幸免于这一日益严重的公共卫生问题。为了预防或降低员工、前员工或家属/重要他人在医疗保健场所实施暴力事件的风险，医疗保健管理人员需要了解与职场暴力相关的某些因素。这些变量包括员工特征和行为模式、同事的指标、组织政策和程序、精神受损的员工等等。相对于职场暴力现象，预防策略、员工援助计划的使用、在局势升级时的管理应对措施、《美国残疾人法案》的影响以及暴力事件后的干预措施也必须被视为渐进式医疗保健系统管理的一部分。
