Bender A D, Krasnick C J
School of Management, Widener University, Chester, PA, USA.
Health Care Superv. 1995 Jun;13(4):70-6.
Experience in dealing with the application of total quality management (TQM) to the medical practice environment suggests some generic lessons that can be helpful in applying TQM in other health care settings. These lessons focus on the need to address the motivation for TQM and its potential value; understanding the barriers created by the organizational and industry culture; identifying the structural barriers within the organization; clearly stating the guiding principles of the TQM effort; implementing the correct management tools for implementation; and allowing users of TQM to create new ideas for the application of TQM in their organizations.
在将全面质量管理（TQM）应用于医疗实践环境方面的经验表明了一些通用的经验教训，这些经验教训有助于在其他医疗保健环境中应用TQM。这些经验教训集中在需要解决TQM的动机及其潜在价值；理解组织和行业文化所造成的障碍；识别组织内部的结构障碍；明确阐述TQM工作的指导原则；实施正确的管理工具以进行实施；以及允许TQM的使用者为在其组织中应用TQM创造新想法。
