Motwani J, Sower V E, Brashier L W
Department of Management, F.E. Seidman School of Business, Grand Valley State University, Grand Rapids, Michigan, USA.
Health Care Manage Rev. 1996 Winter;21(1):73-82.
This article examines the issue of implementing TQM/CQI programs in the health care industry by grouping the prescriptive literature into four research streams. Based on the literature, a strategic programming model for implementing TQM/CQI in the health care industry is suggested. Finally, issues relating to TQM in the health care sector, which need to be addressed within each research stream in the future, are provided.
本文通过将规范性文献归纳为四个研究流派，探讨了在医疗保健行业实施全面质量管理/持续质量改进（TQM/CQI）计划的问题。基于这些文献，提出了一个在医疗保健行业实施TQM/CQI的战略规划模型。最后，阐述了未来在每个研究流派中都需要解决的医疗保健领域与TQM相关的问题。
