Capozzalo G L, Hlywak J W, Kenny B, Krivenko C A
Healthc Financ Manage. 1994 Sep;48(9):90-1, 93, 94 passim.
Healthcare Financial Management engaged four benchmarking experts in a discussion about benchmarking and its role in the healthcare industry. The experts agree that benchmarking by itself does not create change unless it is part of a larger continuous quality improvement program; that benchmarking works best when senior management supports it enthusiastically and when the "appropriate" people are involved; and that benchmarking, when implemented correctly, is one of the best tools available to help healthcare organizations improve their internal processes.
《医疗财务管理》邀请了四位标杆管理专家，就标杆管理及其在医疗行业中的作用展开讨论。专家们一致认为，标杆管理本身不会带来变革，除非它是更大的持续质量改进计划的一部分；当高级管理层积极支持且“合适”的人员参与其中时，标杆管理效果最佳；并且，如果实施得当，标杆管理是帮助医疗机构改进其内部流程的最佳工具之一。
