Shaughnessy Peter W, Richard Angela Arnold
Center for Health Services Research, Division of Health Care Policy and Research, University of Colorado Health Sciences Center, School of Medicine, USA.
Caring. 2002 Nov;21(11):12-8.
Benchmarking provides data necessary to evaluate an organization against norms for various administrative and clinical purposes. There are many different types of statistical comparisons used to benchmark one organization against others, or against itself over time. Careful selection of benchmarking strategies can give an organization confidence in the results, thereby maximizing the usefulness of the data for decision making and performance improvement.
标杆管理提供了必要的数据，以便出于各种行政和临床目的，根据规范对一个组织进行评估。有许多不同类型的统计比较方法可用于将一个组织与其他组织进行标杆对比，或随着时间推移与自身进行对比。精心选择标杆管理策略可以让一个组织对结果充满信心，从而最大限度地提高数据在决策和绩效改进方面的有用性。
