Lin B, Kelly E
College of Business Administration, Louisiana State University, Shreveport, USA.
Int J Health Care Qual Assur. 1995;8(6):32-7. doi: 10.1108/09526869510098840.
Examines some of the methodological problems encountered in conducting patient satisfaction surveys, including the sampling frames, quality of survey data and instruments, non-response problems, and reporting and interpretation of results. Proposes guidelines and lays out an agenda for future research.
探讨了在开展患者满意度调查时遇到的一些方法学问题，包括抽样框架、调查数据和工具的质量、无应答问题以及结果的报告与解读。提出了指导方针，并为未来的研究制定了议程。
