McConnell C R
Myers Community Hospital, Sodus, NY, USA.
Health Care Superv. 1997 Sep;16(1):77-86.
Counseling is an important supervisory skill applied for a number of purposes. Although the need for counseling is as constant as any need facing the supervisor, a number of commonly encountered barriers often prevent effective counseling. In most instances counseling is a necessary step preceding disciplinary action, and it is always an important step in improving employee performance. Although the supervisor may not come to the job with expertise in counseling, counseling can nevertheless be learned through practice and the conscientious application of a few simple guidelines.
咨询是一种用于多种目的的重要监督技能。尽管咨询的需求与主管面临的任何需求一样持续存在，但一些常见的障碍往往会妨碍有效的咨询。在大多数情况下，咨询是纪律处分之前的必要步骤，并且始终是提高员工绩效的重要一步。尽管主管可能并非带着咨询方面的专业知识来工作，但通过实践和认真应用一些简单的指导原则，咨询仍然是可以学会的。
