Kessler M, Garcia E
Medical Communications Center, Inc., Atlanta, GA, USA.
Med Interface. 1997 Jul;10(7):75-9.
The authors discuss a health care communications skills training workshop to teach providers how to enhance patient satisfaction, compliance, and loyalty. Participants are taught the characteristics and communication needs of the four basic behavioral styles. This knowledge can make for more beneficial provider-patient encounter and better outcomes.
作者们讨论了一个医疗保健沟通技能培训研讨会，该研讨会旨在教导医疗服务提供者如何提高患者满意度、依从性和忠诚度。参与者们学习了四种基本行为风格的特点和沟通需求。这些知识有助于实现更有益的医患互动并带来更好的结果。
