Fortin Auguste H
Department of Medicine, Yale University School of Medicine, New Haven, Connecticut 06520, USA.
Ethn Dis. 2002 Fall;12(4):S3-58-61.
While clinicians face increasing time pressure in caring for patients, communication with the patient can suffer. Communication is especially important in caring for the increasingly culturally diverse patient population in the United States. Different values, beliefs, and attitudes about health, illness, and health care can affect illness outcomes. These are best understood through dialogue. Patient-centered communication skills are associated with improved health outcomes, improved patient and clinician satisfaction, and less risk of malpractice suits. This paper reviews techniques to efficiently incorporate patient-centered communication into the medical encounter, with emphasis on interacting with patients of different cultures.
虽然临床医生在照顾患者时面临着越来越大的时间压力，但与患者的沟通可能会受到影响。在美国，照顾日益多样化的文化背景患者群体时，沟通尤为重要。关于健康、疾病和医疗保健的不同价值观、信念和态度会影响疾病的治疗结果。通过对话能最好地理解这些。以患者为中心的沟通技巧与改善健康结果、提高患者和临床医生满意度以及降低医疗事故诉讼风险相关。本文回顾了将以患者为中心的沟通有效融入医疗问诊的技巧，重点是与不同文化背景的患者互动。
