Avis M
Department of Nursing and Midwifery Studies, Medical School, Queen's Medical Centre, Nottingham, England.
Qual Health Care. 1997 Jun;6(2):86-91. doi: 10.1136/qshc.6.2.86.
Obtaining patients' views about their experiences of care should be an integral part of clinical audit. The importance of listening to patients as an aspect of quality can be attributed, in part, to the growth of consumerism in health care, and this in turn has led to the widespread use of satisfaction surveys to obtain patients' views. This paper raises some doubts about current methods for assessing patient satisfaction, and recommends the use of qualitative methods to capture patients' voices in audit.
获取患者对其就医体验的看法应成为临床审计的一个组成部分。倾听患者意见作为质量的一个方面，其重要性部分可归因于医疗保健领域消费主义的兴起，这反过来又导致满意度调查被广泛用于获取患者的看法。本文对当前评估患者满意度的方法提出了一些质疑，并建议在审计中使用定性方法来收集患者的声音。
