Morehouse M
Chelsea Community Hospital, MI, USA.
Mich Health Hosp. 1997 Sep-Oct;33(5):36-7.
In 1996, the American Hospital Association and the Picker Institute, a national research firm, sponsored an extensive study, summarized in the report Eye on Patients. Focus groups and surveys explored public perceptions of health care and hospitals. The patients and their families reported relatively high rates of satisfaction when surveyed about their experiences, but they also reported serious concerns and worries, primarily with the way the "system" works (or fails to work) and with the changes taking place in health care. As the primary link between patients and a changing health care environment, nurses play a key role in affecting treatment outcomes and perception of the hospital experience.
1996年，美国医院协会与全国性研究机构皮克研究所发起了一项广泛的研究，研究结果总结在《关注患者》报告中。焦点小组和调查探讨了公众对医疗保健和医院的看法。患者及其家属在接受关于其就医经历的调查时，报告的满意度相对较高，但他们也表达了严重的关切和担忧，主要涉及“系统”的运作方式（或运作失灵的情况）以及医疗保健领域正在发生的变化。作为患者与不断变化的医疗保健环境之间的主要纽带，护士在影响治疗结果和患者对医院体验的认知方面发挥着关键作用。
