Nettleman M D
Virginia Commonwealth University, Richmond 23298, USA.
Clin Perform Qual Health Care. 1998 Jan-Mar;6(1):33-7.
The past decade has seen increased attention focused on patient satisfaction; however, there are no universally accepted means of measuring patient satisfaction. A review of recent studies reveals some interesting findings. Satisfaction has been shown to be related directly to patient expectations; however, intuitive physician judgments about patient expectations may not correlate with true expectations. Further, patient satisfaction may not correlate with the level of clinical outcome. Recent advances have changed our understanding of this complex field.
在过去十年中，人们越来越关注患者满意度；然而，目前尚无普遍接受的衡量患者满意度的方法。对近期研究的回顾揭示了一些有趣的发现。研究表明，满意度与患者期望直接相关；然而，医生对患者期望的直观判断可能与真实期望并不相关。此外，患者满意度可能与临床结果水平无关。最近的进展改变了我们对这个复杂领域的理解。
