Peltier J W, Boyt T, Schibrowsky J A
University of Wisconsin-Whitewater, USA.
Mark Health Serv. 1998 Fall;18(3):16-24.
The relationships between service quality and satisfaction is a function of multiple service encounters across a wide variety of exchange partners within a health care organization. Studying the patient provider relationship leads to improved service quality. The authors report their findings from a study that tests a relationship-building framework that integrates service quality issues across multiple internal health care publics. Strategies for developing a strong patient-provider relationship bond are also discussed.
服务质量与满意度之间的关系是医疗保健组织内众多交换伙伴之间多次服务接触的函数。研究医患关系可提高服务质量。作者报告了一项研究的结果，该研究测试了一个整合多个内部医疗保健公众服务质量问题的关系建立框架。还讨论了建立牢固医患关系纽带的策略。
