Macdonald M
Sisters of Charity of Ottawa Health Service Inc., Canada.
Healthc Manage Forum. 1998 Fall;11(3):33-8. doi: 10.1016/S0840-4704(10)60668-0.
The Sisters of Charity of Ottawa Health Service (SCOHS) is a Canadian health care corporation that has adapted Kaplan and Norton's balanced scorecard to enhance strategic management and measurement in a multisite health care facility comprising long term care, continuing complex care, rehabilitative services, palliative care and ambulatory care. This article discusses how the SCOHS has incorporated the following principles into the balanced scorecard: demonstration of cause and effect; inclusion of outcomes and performance drivers; linkage to fiscal and utilization indicators; and integration of the mission and values of the organization. Examples of corporate level outcomes and performance measures are provided in the form of lead and lag indicators.
渥太华慈善姐妹会健康服务中心（SCOHS）是一家加拿大医疗保健公司，该中心采用了卡普兰和诺顿的平衡计分卡，以加强在一个多地点医疗保健机构中的战略管理和评估，该机构提供长期护理、持续复杂护理、康复服务、姑息治疗和门诊护理。本文讨论了SCOHS如何将以下原则纳入平衡计分卡：因果关系的展示；成果和绩效驱动因素的纳入；与财务和利用指标的联系；以及组织使命和价值观的整合。以领先和滞后指标的形式提供了公司层面成果和绩效衡量的示例。
