Farrell G A
Tasmanian School of Nursing, University of Tasmania, Launceston, Australia.
J Adv Nurs. 1999 Mar;29(3):532-41.
Results from this empirical study (n = 270) indicate that nurses from both the public and private sector are more worried about colleague aggression than aggression from other sources, that such aggression ranks as a major workplace distress factor for them, that different clinical settings have their own profiles of aggression, and following incidents of aggression, staff talk with colleagues and friends rather than with human resource or trade union personnel. These findings shadow those of a previous small scale qualitative study conducted by the author and they add to the growing recognition and concern that nurses, like employees in other settings, are subjected to high levels of interpersonal conflict at work.
这项实证研究（n = 270）的结果表明，来自公共部门和私营部门的护士更担心同事的攻击行为，而非其他来源的攻击行为；这种攻击行为被列为他们工作场所的主要困扰因素；不同的临床环境有其各自的攻击行为特征；在发生攻击事件后，工作人员会与同事和朋友交谈，而不是与人力资源或工会人员交谈。这些发现与作者之前进行的一项小规模定性研究的结果相呼应，它们进一步加深了人们对护士与其他工作环境中的员工一样在工作中遭受高水平人际冲突的认识和关注。
