Cafferata G L
Adm Sci Q. 1979 Sep;24(3):472-83.
The theories of exchange and of collective action were used to guide a study of the sources of satisfaction of the participants in a medical specialty society. This survey of two groups of participants, leaders and members, showed that the leaders of this nationally recognized professional association were more satisfied than were the regular members; that even though leaders and members have similar professional interests, the two groups evaluated the association differently; and that the involvement of leaders in the activities of other professional associations affected their satisfaction with this association. These results indicate empirical support for exchange theory and for the distinction among kinds of rewards made by the theory of collective action. Structural sources of satisfaction and dissatisfaction are identified for future research.
交换理论和集体行动理论被用于指导一项关于医学专业协会参与者满意度来源的研究。这项对两组参与者（领导者和成员）的调查表明，这个全国知名专业协会的领导者比普通成员更满意；尽管领导者和成员有相似的职业兴趣，但两组对协会的评价不同；并且领导者参与其他专业协会活动的情况会影响他们对本协会的满意度。这些结果为交换理论以及集体行动理论所做的不同类型奖励区分提供了实证支持。确定了满意度和不满意度的结构来源以供未来研究。
