Gray B, Nida R A, Coonfield T J
J Community Psychol. 1976 Apr;4(2):199-205. doi: 10.1002/1520-6629(197604)4:2<199::aid-jcop2290040217>3.0.co;2-3.
Although telephone crisis centers have been shown to be a viable mode of community service, they are not without problems. Empirically based research upon which to make appropriate clinical and administrative decisions, particularly in the selection and training of volunteers has been lacking. In response to that need, a construct was developed that fused listening, the primary communicative behavior, with empathy, the most important interpersonal function of crisis center workers, to provide a criterion for selection and training. A 60-item situational instrument was developed to measure three dimensions of Empathic Listening, (a) Understanding, (b) Interest, and (c) Response-Ability. This study was designed to establish validity and reliability data for the instrument. The instrument was shown to have potential for selecting and training crisis center workers.
尽管电话危机中心已被证明是一种可行的社区服务模式，但它们并非没有问题。一直缺乏基于实证的研究来做出适当的临床和管理决策，尤其是在志愿者的选拔和培训方面。为满足这一需求，开发了一种构想，将倾听（主要的沟通行为）与同理心（危机中心工作人员最重要的人际功能）融合在一起，以提供选拔和培训的标准。开发了一个包含60个条目的情境工具来测量同理心倾听的三个维度：(a) 理解，(b) 兴趣，以及 (c) 回应能力。本研究旨在建立该工具的效度和信度数据。结果表明该工具在选拔和培训危机中心工作人员方面具有潜力。
