Dixon M C, Burns J
Am J Community Psychol. 1975 Jun;3(2):145-50. doi: 10.1007/BF00877789.
Telephone crisis intervention services are growing at a very rapid rate. A review of the literature reveals that there are very few references to this new phenomenon and even fewer that deal with evaluating the effectiveness of telephone crisis training. Herein 7 articles are reviewed which deal with volunteer selection and training. These articles demonstrate that no consistent rationale for volunteer selection or training exists. Selection of volunteers typically consists of a gross screening to eliminate any obviously unsuitable persons, with training serving as a further sorting procedure where volunteers who are uncomfortable with the role of a crisis interventionist can be encouraged to drop out. The authors suggest that a training model be built around crisis intervention theory using principles of social learning as the methodology for training.
电话危机干预服务正在以极快的速度增长。对文献的回顾表明，关于这一新现象的参考文献非常少，而涉及评估电话危机培训效果的文献更是少之又少。本文回顾了7篇关于志愿者选拔和培训的文章。这些文章表明，目前尚无统一的志愿者选拔或培训的理论依据。志愿者的选拔通常包括初步筛选以排除明显不合适的人员，培训则作为进一步的筛选程序，鼓励那些对危机干预者角色感到不适应的志愿者退出。作者建议围绕危机干预理论构建一个培训模型，采用社会学习原理作为培训方法。
