O'Donnell J M, George K
Community Ment Health J. 1977 Spring;13(1):3-12. doi: 10.1007/BF01419910.
A model of volunteer participation in a community mental health center emergency and reception service is presented and tested by comparing the telephone counseling effectiveness of volunteers and community mental health professionals. Experienced and inexperienced volunteers, professionals, and control subjects responded to simulated telephone crisis calls that were tape-recorded and replayed for ratings along seven scales which assessed various dimensions of counseling effectiveness. The results suggested that carefully selected and trained volunteers can function as effectively as professional staff in providing supportive and emergency telephone services for distressed callers and community mental health center clients.
本文介绍了一种社区心理健康中心应急与接待服务中志愿者参与的模式，并通过比较志愿者和社区心理健康专业人员的电话咨询效果进行了测试。经验丰富和缺乏经验的志愿者、专业人员以及对照组受试者对模拟电话危机呼叫做出回应，这些呼叫被录音并根据七个评估咨询效果各个维度的量表进行重放评分。结果表明，经过精心挑选和培训的志愿者在为苦恼的来电者和社区心理健康中心客户提供支持性和应急电话服务方面，能够与专业工作人员一样有效地发挥作用。
