Boissoneau R A, Edwards M R
Hosp Health Serv Adm. 1985 Mar-Apr;30(2):54-66.
Widely used single rater personnel appraisal systems are not as effective as they should be. Moreover, rater training does not improve ratings based on one person's judgment about an employee. Multiple rater appraisal systems improve accuracy by using the judgments of several knowledgeable people in arriving at a decision. Multiple rater performance appraisals are better than single rater systems because they increase participation; improve accuracy and perceived fairness; provide higher quality management information for selection decisions; supply better Equal Employee Opportunity documentation; give quantitative feedback for employees, appraisers and management; take less management time to complete the performance measurement process and, consequently, improve cost effectiveness.
广泛使用的单评估者人员评估系统并不像其应有的那样有效。此外，评估者培训并不能改善基于一人对员工判断的评分。多评估者评估系统通过利用几位知识渊博的人的判断来做出决策，从而提高准确性。多评估者绩效评估优于单评估者系统，因为它们增加了参与度；提高了准确性和感知公平性；为选拔决策提供了更高质量的管理信息；提供了更好的平等就业机会文件；为员工、评估者和管理层提供了定量反馈；完成绩效衡量过程所需的管理时间更少，因此提高了成本效益。
