Mauer G W, Cramer K M
Physician Exec. 1987 Mar-Apr;13(2):7-10.
There is an increasing need to better manage conflict in health care settings. The need arises from three factors: Recognition that employee concerns and frustrations within the work environment, if not addressed and resolved, can have an adverse effect on productivity, morale, and most important, patient care. The fact that, in today's litigious society, problems in the workplace not quickly addressed may result in costly lawsuits. The fact that unresolved conflicts affect the organization's ability to maximize each employee's contribution to the enterprise. To the extent that conflict represents efficiency and effectiveness opportunities and remains unaddressed or unresolved, the organization incurs significant opportunity costs that will impede its competitiveness.
在医疗保健环境中，更好地管理冲突的需求日益增长。这种需求源于三个因素：认识到员工在工作环境中的担忧和挫折感，如果得不到解决，可能会对生产力、士气，以及最重要的患者护理产生不利影响。在当今这个好打官司的社会，工作场所的问题如果不能迅速得到解决，可能会导致代价高昂的诉讼。未解决的冲突会影响组织最大限度地发挥每个员工对企业贡献的能力。就冲突代表效率和效益机会但未得到解决或处理而言，组织会产生重大的机会成本，这将阻碍其竞争力。
