The increasing importance of patient surveys. Now that sound methods exist, patient surveys can facilitate improvement.
作者信息
Cleary P D
出版信息
BMJ. 1999 Sep 18;319(7212):720-1. doi: 10.1136/bmj.319.7212.720.
Abstract
摘要
相似文献
1
The increasing importance of patient surveys. Now that sound methods exist, patient surveys can facilitate improvement.
BMJ. 1999 Sep 18;319(7212):720-1. doi: 10.1136/bmj.319.7212.720.
2
The increasing importance of patient surveys.
Qual Health Care. 1999 Dec;8(4):212. doi: 10.1136/qshc.8.4.212.
3
Application of statistical process control to physician-specific emergency department patient satisfaction scores: a novel use of the funnel plot.
Acad Emerg Med. 2012 Mar;19(3):348-55. doi: 10.1111/j.1553-2712.2012.01304.x.
4
Happy now?
Health Serv J. 1992 Oct 15;102(5324):24-6.
5
Disability in two health care systems: access, quality, satisfaction, and physician contacts among working-age Canadians and Americans with disabilities.
Disabil Health J. 2008 Oct;1(4):196-208. doi: 10.1016/j.dhjo.2008.07.006.
6
Patients' perceptions of office medical practice: judging quality through the patients' eyes.
Am J Med Qual. 1996 Summer;11(2):73-80. doi: 10.1177/0885713X9601100204.
7
When Value Is in the Eye Of the Patient.
Manag Care. 2018 Mar;27(3):20-21.
8
Quality of care and patient satisfaction: a review of measuring instruments.
Med Care Res Rev. 1995 Mar;52(1):109-33. doi: 10.1177/107755879505200107.
9
Consumer information, patient satisfaction surveys, and public reports.
Am J Med Qual. 1996 Spring;11(1):S42-5.
10
The satisfaction survey that matters.
Am J Obstet Gynecol. 2012 Jun;206(6):518-22. doi: 10.1016/j.ajog.2012.01.043. Epub 2012 Feb 2.
引用本文的文献
1
The Administration of an Expectation Survey at a Pain Medicine Clinic to Improve Patient Satisfaction: A Prospective Study.
Curr Pain Headache Rep. 2025 Jul 30;29(1):104. doi: 10.1007/s11916-025-01406-y.
2
Using Online Reviews to Drive Person-Centered Care: An HCAHPS-Validated Approach.
J Patient Exp. 2025 Jul 28;12:23743735251360471. doi: 10.1177/23743735251360471. eCollection 2025.
3
Patient Satisfaction with Quality of Care in NHIS Clinic in a Federal Tertiary Hospital in Southwest Nigeria.
Niger Med J. 2024 Nov 6;65(5):725-736. doi: 10.60787/nmjv-65i3.511. eCollection 2024 Sep-Oct.
4
The impact of IVF patients' characteristics on their satisfaction and quality-of-life with overseas treatment: A mixed methods approach.
Medicine (Baltimore). 2024 Jul 19;103(29):e38682. doi: 10.1097/MD.0000000000038682.
5
Patient involvement in quality improvement: a survey comparing naturalistic and reflective approaches.
BMJ Open Qual. 2023 May;12(2). doi: 10.1136/bmjoq-2022-001981.
6
2022 Reinhardt lecture: The patient's voice as signal.
Health Serv Res. 2022 Dec;57(6):1209-1213. doi: 10.1111/1475-6773.14078. Epub 2022 Oct 17.
7
Needs and Experiences in Psychiatric Treatment (NEPT)- Piloting a Collaboratively Generated, Initial Research Tool to Evaluate Cross-Sectoral Mental Health Services.
Front Psychiatry. 2022 Jan 27;13:781726. doi: 10.3389/fpsyt.2022.781726. eCollection 2022.
8
Orthotic Device Use in Canine Patients: Owner Perception of Quality of Life for Owners and Patients.
Front Vet Sci. 2021 Nov 4;8:709364. doi: 10.3389/fvets.2021.709364. eCollection 2021.
9
Watch this space: a systematic review of the use of video-based media as a patient education tool in ophthalmology.
Eye (Lond). 2020 Sep;34(9):1563-1569. doi: 10.1038/s41433-020-0798-z. Epub 2020 Mar 9.
10
Development and Validation of a Brief Hospital-Based Ambulatory Patient Experience Survey Tool.
Healthc Policy. 2019 Nov;15(2):100-114. doi: 10.12927/hcpol.2019.25968.
本文引用的文献
1
Reporting comparative results from hospital patient surveys.
Int J Qual Health Care. 1999 Jun;11(3):251-9. doi: 10.1093/intqhc/11.3.251.
2
Using patient reports to improve medical care: a preliminary report from 10 hospitals.
Qual Manag Health Care. 1993 Fall;2(1):31-8.
3
Psychometric properties of the CAHPS 1.0 survey measures. Consumer Assessment of Health Plans Study.
Med Care. 1999 Mar;37(3 Suppl):MS22-31. doi: 10.1097/00005650-199903001-00003.
4
Effective reports for health care quality data: lessons from a CAHPS demonstration in Washington State.
Int J Qual Health Care. 1998 Dec;10(6):555-60. doi: 10.1093/intqhc/10.6.555.
5
Satisfaction may not suffice! A commentary on 'A patient's perspective'.
Int J Technol Assess Health Care. 1998 Winter;14(1):35-7. doi: 10.1017/s0266462300010503.
6
Health care quality. Incorporating consumer perspectives.
JAMA. 1997 Nov 19;278(19):1608-12.
7
What information do consumers want and need?
Health Aff (Millwood). 1996 Winter;15(4):42-56. doi: 10.1377/hlthaff.15.4.42.
8
Patient satisfaction: a valid concept?
Soc Sci Med. 1994 Feb;38(4):509-16. doi: 10.1016/0277-9536(94)90247-x.
9
Patient satisfaction as an indicator of quality care.
Inquiry. 1988 Spring;25(1):25-36.
10
Surveys of patients satisfaction: I--Important general considerations.
BMJ. 1991 Apr 13;302(6781):887-9. doi: 10.1136/bmj.302.6781.887.
Zotero 插件