Edgman-Levitan S, Cleary P D
Picker Institute, Boston, USA.
Health Aff (Millwood). 1996 Winter;15(4):42-56. doi: 10.1377/hlthaff.15.4.42.
This paper reviews information from surveys and focus group studies about how consumers define high-quality care and the types of information they want when making decisions about which health plan to join. The authors also interviewed consumer advocacy groups and persons responsible for disseminating health plan information to Medicare enrollees in various types of managed care plans to learn about the types of plan information that Medicare enrollees most often request. They describe the types of information that should be made available to consumers and the challenges involved in making this information understandable and useful.
本文回顾了来自调查和焦点小组研究的信息，内容涉及消费者如何定义高质量护理，以及他们在决定加入哪种健康计划时所需的信息类型。作者还采访了消费者权益倡导团体以及负责向各类管理式医疗计划中的医疗保险参保人传播健康计划信息的人员，以了解医疗保险参保人最常要求的计划信息类型。他们描述了应向消费者提供的信息类型以及使这些信息易于理解和有用所涉及的挑战。
