Ennis K, Harrington D
Mater Hospital, Dublin, Ireland.
Int J Health Care Qual Assur Inc Leadersh Health Serv. 1999;12(6-7):232-43. doi: 10.1108/09526869910287305.
This paper reports on the findings from a quantitative research study of quality management in the Irish health-care sector. The study findings suggest that quality management is what hospitals require to become more cost-effective and efficient. The research also shows that the culture of health-care institutions must change to one where employees experience pride in their work and where all are involved and committed to continuous quality improvement. It is recommended that a shift is required from the traditional management structures to a more participative approach. Furthermore, all managers whether from a clinical or an administration background must understand one another's role in the organisation. Finally, for quality to succeed in the health-care sector, strong committed leadership is required to overcome tensions in quality implementation.
本文报告了一项关于爱尔兰医疗保健部门质量管理的定量研究结果。研究结果表明，质量管理是医院提高成本效益和效率所必需的。研究还表明，医疗机构的文化必须转变为员工对工作感到自豪、所有人都参与并致力于持续质量改进的文化。建议从传统的管理结构转向更具参与性的方法。此外，所有管理人员，无论来自临床还是行政背景，都必须了解彼此在组织中的角色。最后，为了使质量管理在医疗保健部门取得成功，需要强有力的坚定领导来克服质量实施过程中的紧张关系。
