战略性协作质量管理与员工工作满意度。
Strategic collaborative quality management and employee job satisfaction.
机构信息
Health Management and Economics Research Centre, School of Health Management and Information Sciences, Tehran University of Medical Sciences, Tehran, Iran.
出版信息
Int J Health Policy Manag. 2014 Apr 27;2(4):167-74. doi: 10.15171/ijhpm.2014.38. eCollection 2014 May.
BACKGROUND
This study aimed to examine Strategic Collaborative Quality Management (SCQM) impact on employee job satisfaction.
METHODS
The study presents a case study over six years following the implementation of the SCQM programme in a public hospital. A validated questionnaire was used to measure employees' job satisfaction. The impact of the intervention was measured by comparing the pre-intervention and post-intervention measures in the hospital.
RESULTS
The hospital reported a significant improvement in some dimensions of job satisfaction like management and supervision, organisational policies, task requirement, and working conditions.
CONCLUSION
This paper provides detailed information on how a quality management model implementation affects employees. A well developed, well introduced and institutionalised quality management model can improve employees' job satisfaction. However, the success of quality management needs top management commitment and stability.
背景
本研究旨在考察战略协作质量管理（SCQM）对员工工作满意度的影响。
方法
本研究通过对一家公立医院实施 SCQM 计划六年来的案例研究，使用经过验证的问卷来衡量员工的工作满意度。通过比较医院干预前后的测量值来衡量干预的影响。
结果
医院报告称，在管理和监督、组织政策、任务要求和工作条件等一些工作满意度维度上有了显著改善。
结论
本文详细介绍了质量管理模式实施如何影响员工。一个精心制定、精心引入和制度化的质量管理模式可以提高员工的工作满意度。然而，质量管理的成功需要高层管理的承诺和稳定性。
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