Health Management and Economics Research Centre, School of Health Management and Information Sciences, Tehran University of Medical Sciences, Tehran, Iran.
Int J Health Policy Manag. 2014 Apr 27;2(4):167-74. doi: 10.15171/ijhpm.2014.38. eCollection 2014 May.
This study aimed to examine Strategic Collaborative Quality Management (SCQM) impact on employee job satisfaction.
The study presents a case study over six years following the implementation of the SCQM programme in a public hospital. A validated questionnaire was used to measure employees' job satisfaction. The impact of the intervention was measured by comparing the pre-intervention and post-intervention measures in the hospital.
The hospital reported a significant improvement in some dimensions of job satisfaction like management and supervision, organisational policies, task requirement, and working conditions.
This paper provides detailed information on how a quality management model implementation affects employees. A well developed, well introduced and institutionalised quality management model can improve employees' job satisfaction. However, the success of quality management needs top management commitment and stability.
本研究旨在考察战略协作质量管理（SCQM）对员工工作满意度的影响。
本研究通过对一家公立医院实施 SCQM 计划六年来的案例研究，使用经过验证的问卷来衡量员工的工作满意度。通过比较医院干预前后的测量值来衡量干预的影响。
医院报告称，在管理和监督、组织政策、任务要求和工作条件等一些工作满意度维度上有了显著改善。
本文详细介绍了质量管理模式实施如何影响员工。一个精心制定、精心引入和制度化的质量管理模式可以提高员工的工作满意度。然而，质量管理的成功需要高层管理的承诺和稳定性。
