Podgórski D
Central Institute for Labor Protection, Warsaw, Poland.
Int J Occup Saf Ergon. 2000;Spec No:85-101. doi: 10.1080/10803548.2000.11105110.
Total Quality Management (TQM) is defined as the management approach of the organization aimed at long-term success through client satisfaction, and which benefits all members of the organization and society (ISO 8402; International Organization for Standardization, 1994a). The objective of the study was to evaluate management methods applied to improve working conditions in Polish enterprises implementing TQM. The investigation was conducted in the form of interviews, which covered relevant connections between the TQM concept and occupational health and safety (OHS) systematic management rules. The results revealed that the criteria adopted in investigated enterprises for OHS management systems, as well as the implemented management methods and tools, can be evaluated positively. However, many require significant improvement in order to ensure better compliance with the existing law provisions. Elements of OHS management systems also require better integration with the overall management system of the enterprise.
全面质量管理（TQM）被定义为组织的一种管理方法，旨在通过客户满意度实现长期成功，并使组织的所有成员和社会受益（ISO 8402；国际标准化组织，1994a）。该研究的目的是评估在实施全面质量管理的波兰企业中用于改善工作条件的管理方法。调查以访谈的形式进行，涵盖了全面质量管理概念与职业健康与安全（OHS）系统管理规则之间的相关联系。结果表明，被调查企业采用的职业健康与安全管理体系标准以及实施的管理方法和工具可以得到积极评价。然而，许多方面需要大幅改进，以确保更好地符合现行法律规定。职业健康与安全管理体系的要素也需要更好地与企业的整体管理体系整合。
