Kizer K W
The National Quality Forum, US Department of Veterans Affairs, Washington, DC 20009, USA.
Nurs Clin North Am. 2000 Jun;35(2):429-41.
Between 1995 and 1999, the United States veterans healthcare system underwent a radical transformation. The reinvention effort remains a work in progress, but the results have documented improved access to care, significantly higher service satisfaction, and substantially higher quality of care, while reducing per patient costs by 25%. Although turbulent at times, the changes instituted during this period created a dynamic milieu for nursing that has provided fertile ground for innovation and unprecedented opportunities to improve patient care.
1995年至1999年间，美国退伍军人医疗保健系统经历了彻底变革。重塑工作仍在进行中，但结果显示就医机会得到改善、服务满意度显著提高、医疗质量大幅提升，同时每位患者的成本降低了25%。尽管这段时期有时动荡不安，但在此期间所进行的变革为护理工作营造了充满活力的环境，为创新提供了肥沃土壤，也为改善患者护理带来了前所未有的机遇。
