Holosko M J, Leslie D R, Cassano D R
University of Windsor, Ontario, Canada.
Int J Health Care Qual Assur Inc Leadersh Health Serv. 2001;14(2-3):126-32. doi: 10.1108/09526860110391612.
This article presents an empowerment model (EM) to be used by service users in human service organizations (HSOs). The EM is a structure for service user input to be integrated within the HSO at various administrative levels through a four-step sequential process. The article fills a distinct void in the literature as there are numerous accounts about the importance of empowerment, but few on processes that need to be defined to operationalize the concept. Implications are directed toward administrators as they need to take leadership in implementing the EM in order to deliver more efficient and relevant services to their clients.
本文提出了一种赋权模式（EM），供人类服务组织（HSO）中的服务使用者使用。赋权模式是一种结构，通过一个四步顺序过程，使服务使用者的意见能够在不同行政层面融入人类服务组织。本文填补了文献中一个明显的空白，因为有大量关于赋权重要性的论述，但很少涉及为将这一概念付诸实施而需要定义的流程。文章对管理人员具有启示意义，因为他们需要带头实施赋权模式，以便为客户提供更高效、更相关的服务。
