Keller A, Sánchez Villarreal F, de Rodríguez A R, Correu S
Stud Fam Plann. 1975 May;6(5):134-40.
Mathematical simulations and structured observations were used to assess factors in family planning clinic procedures responsible for long waiting times for clients. Principal causes of unnecessarily long waiting times in selected clinics of a Mexican program included: inflexibilty of client's routes within the clinic and of staff functions, late arrival of staff, patterns of client arrival times, and the proportion of clients seen by the doctor.
数学模拟和结构化观察被用于评估计划生育诊所程序中导致客户等待时间过长的因素。墨西哥一个项目中选定诊所等待时间过长的主要原因包括：诊所内客户路线和工作人员职能缺乏灵活性、工作人员迟到、客户到达时间模式以及医生接待客户的比例。
