Bratton R L, Short T M
Mayo Clinic, Jacksonville, Florida 32224, USA.
J Telemed Telecare. 2001;7 Suppl 2:85-6. doi: 10.1258/1357633011937263.
Studies of patient satisfaction are continually needed to provide feedback to the medical community about rapidly changing telemedicine technology. We accumulated data during 1998 from geriatric patients living in a retirement community based on their experience with telemedicine (one encounter a week for eight weeks). Responses to the items on a Likert scale were generally positive. A similar study was conducted with random patients at the same site two and a half years later. The results were once again positive and appeared to show an even better response than those obtained in the previous study. Thus, although the pilot study was small (20 patients, 18 reporting), this trend may reflect an increased acceptance of telemedicine applications among geriatric patients. Larger studies are needed to substantiate this claim.
持续需要开展患者满意度研究，以便就快速变化的远程医疗技术向医学界提供反馈。我们在1998年收集了居住在退休社区的老年患者的数据，这些数据基于他们使用远程医疗的经历（为期八周，每周一次会诊）。对李克特量表项目的回答总体上是积极的。两年半后，在同一地点对随机选取的患者进行了类似研究。结果再次呈阳性，似乎比前一项研究获得的结果反应更好。因此，尽管试点研究规模较小（20名患者，18名有报告），但这一趋势可能反映出老年患者对远程医疗应用的接受度有所提高。需要开展更大规模的研究来证实这一说法。
