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组织行为学:工作场所中的情感

Organizational behavior: affect in the workplace.

作者信息

Brief Arthur P, Weiss Howard M

机构信息

A. B. Freeman School of Business and Department of Psychology, Tulane University, New Orleans, Louisiana 70118, USA.

出版信息

Annu Rev Psychol. 2002;53:279-307. doi: 10.1146/annurev.psych.53.100901.135156.

Abstract

The study of affect in the workplace began and peaked in the 1930s, with the decades that followed up to the 1990s not being particularly fertile. Whereas job satisfaction generally continues to be loosely but not carefully thought of and measured as an affective state, critical work in the 1990s has raised serious questions about the affective status of job satisfaction in terms of its causes as well as its definition and measurement. Recent research has focused on the production of moods and emotions at work, with an emphasis, at least conceptually, on stressful events, leaders, work groups, physical settings, and rewards/punishment. Other recent research has addressed the consequences of workers' feelings, in particular, a variety of performance outcomes (e.g., helping behaviors and creativity). Even though recent interest in affect in the workplace has been intense, many theoretical and methodological opportunities and challenges remain.

摘要

对工作场所情感的研究始于20世纪30年代并在该时期达到顶峰,随后直至20世纪90年代的几十年间成果并不丰硕。虽然工作满意度通常仍被大致但并非严谨地视为一种情感状态来考量和衡量,但20世纪90年代的关键研究就工作满意度在成因、定义及衡量方面的情感状况提出了严重质疑。近期研究聚焦于工作中情绪和情感的产生,至少在概念上强调压力事件、领导者、工作团队、物理环境以及奖励/惩罚。其他近期研究探讨了员工感受的后果,尤其是各种绩效结果(如帮助行为和创造力)。尽管近期对工作场所情感的兴趣浓厚,但仍存在许多理论和方法上的机遇与挑战。

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