Byron H M
Int Ophthalmol Clin. 1975 Summer;15(2):69-74.
A well-designed and properly installed office communications system, combined with courteous and attentive telephone manners, serves as a most important basic building block in the creation of a successful office practice. The necessity for courtesy to callers applies not only to the office staff but also to the personnel handling the telephone when the office closes.
一个设计精良且安装妥当的办公室通信系统，再加上礼貌周到的电话礼仪，是打造成功办公业务的最重要的基本要素。对来电者保持礼貌不仅适用于办公室工作人员，也适用于办公时间结束后接听电话的人员。
