Byron H M
Int Ophthalmol Clin. 1975 Summer;15(2):85-93.
Effective patient scheduling, a most important building block in the creation of any successful practice, can best be accomplished by (1) devising a specially designed appointment book to suit the individual needs of each ophthalmologist; (2) thorough education of the telephone receptionist in the working habits of the ophthalmologist, in the ability to evaluate ocular emergencies, in the screening of personal calls, and in the importance of "break" time for the doctor; and (3) formulation of methods to reduce lost time because of irresponsible patients.
有效的患者预约安排是建立任何成功医疗业务的最重要基石，要实现这一点，最佳方法是：（1）设计一本专门的预约簿，以满足每位眼科医生的个人需求；（2）对电话接待员进行全面培训，使其了解眼科医生的工作习惯、评估眼部急诊的能力、筛选私人电话的方法以及医生“休息”时间的重要性；（3）制定方法以减少因患者不负责任而导致的时间浪费。
