感知到的组织支持:文献综述
Perceived organizational support: a review of the literature.
作者信息
Rhoades Linda, Eisenberger Robert
机构信息
Department of Psychology, University of Delaware, Newark 19716, USA.
出版信息
J Appl Psychol. 2002 Aug;87(4):698-714. doi: 10.1037/0021-9010.87.4.698.
The authors reviewed more than 70 studies concerning employees' general belief that their work organization values their contribution and cares about their well-being (perceived organizational support; POS). A meta-analysis indicated that 3 major categories of beneficial treatment received by employees (i.e., fairness, supervisor support, and organizational rewards and favorable job conditions) were associated with POS. POS, in turn, was related to outcomes favorable to employees (e.g., job satisfaction, positive mood) and the organization (e.g., affective commitment, performance, and lessened withdrawal behavior). These relationships depended on processes assumed by organizational support theory: employees' belief that the organization's actions were discretionary, feeling of obligation to aid the organization, fulfillment of socioemotional needs, and performance-reward expectancies.
作者回顾了70多项关于员工的一种普遍信念的研究,即他们认为自己的工作组织重视他们的贡献并关心他们的福祉(感知到的组织支持;POS)。一项元分析表明,员工获得的三大类有益待遇(即公平、上级支持以及组织奖励和良好的工作条件)与感知到的组织支持相关。反过来,感知到的组织支持又与对员工有利的结果(如工作满意度、积极情绪)和组织层面的结果(如情感承诺、绩效以及减少离职行为)相关。这些关系取决于组织支持理论所假定的过程:员工认为组织的行动是自主决定的信念、帮助组织的义务感、社会情感需求的满足以及绩效-奖励期望。