Rafii Farshad, Kampas Paul J
Center for Technology and Enterprise, Babson College, Wellesley, Massachusetts, USA.
Harv Bus Rev. 2002 Nov;80(11):115-23, 134.
We've all heard the stories about corporate giants who ignored disruptive innovations and paid a steep price: Think what the personal computer did to Digital or Japanese economy cars did to the Big Three automakers. Big companies now spend a lot of time and money trying to make sure they don't get blindsided by their smaller, leaner counterparts. But it's not easy to distinguish genuine threats from also-rans as they emerge. Most of the nascent technologies that typically bombard executives will not amount to competitive threats and deserve to be ignored. As a result, disruptions are usually not taken seriously until they become obvious--when it's often too late. A disruptive innovation is a technology, product, or process that creeps up from below an existing business and threatens to displace it. Usually, the disrupter offers lower performance and less functionality at a much lower price. The product or process is good enough to meet some customers' needs; others welcome the disruption's simplicity. Gradually, it improves to the point where it displaces the incumbent. But, the authors argue, disruption isn't inevitable. They have developed a tool that can help companies detect potential disruptive innovations while management still has time to respond effectively. The tool's decision-making methodology harnesses the organization's collective wisdom to determine how likely it is that a particular innovation will seriously damage an incumbent's business. The methodology has two components: an analytical instrument and an organizational process. There's nothing magical about it--but it gets managers to think systematically about identifying and addressing threats to the core business. And the tool's rigorous approach can spell the difference between flailing around and acting effectively in the face of a serious competitive threat.
想想个人电脑对迪吉多公司的冲击,或者日本经济型汽车对美国三大汽车制造商的影响。如今,大公司花费大量时间和金钱,试图确保自己不会被规模更小、更精简的对手打得措手不及。但在这些新生力量刚出现时,很难将真正的威胁与平庸之辈区分开来。大多数通常困扰高管的新兴技术并不会构成竞争威胁,值得被忽视。因此,颠覆性因素通常在变得明显之前都不被重视——而那时往往为时已晚。颠覆性创新是一种从现有业务底层悄然兴起并有可能取而代之的技术、产品或流程。通常,颠覆者以低得多的价格提供较低的性能和较少的功能。该产品或流程足以满足一些客户的需求;另一些客户则青睐这种颠覆性产品的简单性。渐渐地,它不断改进,直至取代现有企业。但是,作者认为,颠覆并非不可避免。他们开发了一种工具,可以帮助公司在管理层仍有时间做出有效应对时,检测出潜在的颠覆性创新。该工具的决策方法利用组织的集体智慧,来确定某项特定创新严重损害现有企业业务的可能性。该方法有两个组成部分:一种分析工具和一个组织流程。它并无神奇之处——但它能让管理者系统性地思考如何识别和应对对核心业务的威胁。面对严重的竞争威胁时,该工具严谨的方法可能就是慌乱应对与有效行动之间的差别所在。