Suserud B O, Blomquist M, Johansson I
Borăs University College, School of Health Sciences, Kunskapscentrum PreHospen, Sweden.
Accid Emerg Nurs. 2002 Jul;10(3):127-35. doi: 10.1054/aaen.2002.0361.
Ambulance personnel often meet people in a crisis situation that requires a readiness to act, and which takes for granted a broad knowledge in caring, together with an ability to size up the circumstances in each separate incident. The afflicted individual's first contact with a medic in an emergency situation is very often ambulance personnel and this first meeting can involve incidents that may radically change the existing state of things for the ill or injured and, maybe, even for near relatives. Sometimes these situations can lead to threats and acts of violence aimed at the ambulance staff. The aim of the study was to describe how ambulance personnel perceive, how they are subjected to, and are influenced by, threats and violence in their day-to-day work. The empirical study was descriptive and consisted of a questionnaire comprising a total of 13 questions. Answers from the 66 respondents revealed that 53 persons (80.3%) were subjected to threats and/or violence. The majority were of the opinion that the relationship between the paramedic and the patient was most certainly affected when threat or violence is a part of the situation. The study shows that many ambulance personnel have, on occasion, been subjected to one or several threats and/or situations involving the use of violence. The majority regarded this as an unpleasant experience.
救护车工作人员经常会遇到处于危机状况的人，这种情况需要他们随时准备行动，并且理所当然地要求他们具备广泛的护理知识，以及评估每起单独事件情况的能力。在紧急情况下，患者与医护人员的首次接触往往是与救护车工作人员，而这首次会面可能会涉及一些事件，这些事件可能会从根本上改变患者或伤者，甚至可能还有其近亲的现有状况。有时这些情况会导致针对救护车工作人员的威胁和暴力行为。这项研究的目的是描述救护车工作人员如何看待他们在日常工作中所遭受的威胁和暴力，以及这些威胁和暴力对他们产生了怎样的影响。实证研究是描述性的，由一份总共包含13个问题的问卷组成。66名受访者的回答显示，有53人（80.3%）遭受过威胁和/或暴力。大多数人认为，当威胁或暴力成为事件的一部分时，护理人员与患者之间的关系肯定会受到影响。该研究表明，许多救护车工作人员有时会遭受一次或多次威胁和/或涉及暴力行为的情况。大多数人将此视为一次不愉快的经历。
