Yasin Mahmoud M, Zimmerer Linda W, Miller Phillip, Zimmerer Thomas W
East Tennessee State University, Johnson City, Tennessee, USA.
Int J Health Care Qual Assur Inc Leadersh Health Serv. 2002;15(6-7):268-76. doi: 10.1108/09526860210442038.
The new realities of the healthcare marketplace are forcing healthcare decision makers to implement innovative operational philosophies, techniques, and tools that were proven in other industries to enhance the effectiveness of their organization. This study examines the acceptance and effectiveness of these philosophies, techniques, and tools in a hospital operational setting. The impact of implementation on operational and strategic outcomes is examined for 108 hospitals. Overall, the results of this study appear to indicate that certain quality improvement philosophies, techniques, and tools have been successful when applied in a hospital operational setting.
医疗市场的新现实正迫使医疗决策者实施创新的运营理念、技术和工具，这些理念、技术和工具在其他行业已被证明能提高组织的效率。本研究考察了这些理念、技术和工具在医院运营环境中的接受程度和有效性。研究了108家医院实施这些理念、技术和工具对运营和战略成果的影响。总体而言，本研究结果似乎表明，某些质量改进理念、技术和工具应用于医院运营环境时已取得成功。
